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Image by Toa Heftiba

Vendor Survey

As we step into ownership of Rose & Holly, we’d love your feedback to help guide the next chapter of the shop.

 

This survey is designed to better understand your experience as a vendor, identify what’s working well, and uncover opportunities to improve operations and support.

Why Your Input Matters

Our goal is to build a supportive, well-run, and successful space for all vendors.

 

To do that, we need honest insight into what’s working, what isn’t, and where we can improve.

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This survey is an opportunity for you to share your experience, ideas, and priorities as we move forward.

How We’ll Use Your Feedback

Your responses will help guide decisions around store operations, communication, marketing, and vendor support.

 

We’re committed to making thoughtful, intentional improvements that benefit both our vendors and our customers.

Rose & Holly Vendor Survey 2026

This survey should take about 10 minutes. All questions are optional, and responses are confidential.


Responses will remain confidential and will only be reviewed by management.

Are you open to follow-up conversation if needed?
No
Yes

Vendor Snapshot

How long have you been a vendor with Rose & Holly?
Less than 3 months
3–6 months
6–12 months
1–2 years
2+ years
Where else do you sell your products? (select all that apply)

Your Experience

We know the store has evolved over time and every owner runs things a little differently.


This section is simply to help us understand vendors’ experiences and identify opportunities for improvement going forward — not to criticize past management.

Very Poor → Excellent

Commission & Payments

How fair do you feel the current commission structure is?
Very fair
Reasonable
Slightly high
Too high
If changes were considered in the future, which structure would you prefer?
Lower commission to store / higher monthly fee
Higher commission to store / lower monthly fee
Space-based monthly fee ($/shelf or $/sq ft)
Not sure
Other: If you're in another vendor mall and like their structure, choose this and then please describe.
How clear is the vendor payout and commission process?
Very clear
Mostly clear
Somewhat confusing
Very confusing

Store & Sales

Do you feel your products are well positioned in the store?
Yes
Sometimes
No
Do you feel the store’s customer base fits your products?
Very well
Mostly
Not really
Not at all
How often do you restock?
Weekly
Every 2 weeks
Monthly
Rarely
Only when contacted by the store

Support & Growth

Would you like more support with: (select all that apply)
If Rose & Holly expanded opportunities (events, markets, online sales, store-wide promotions), how interested would you be in growing with the store?
Very interested
Somewhat interested
Neutral
Not interested

Inventory System (Ricochet)

How much experience do you have using Ricochet?
Less than 6 months
6–12 months
1–2 years
2+ years

Very Hard → Very Easy

Inventory Management

We’ve been reviewing how inventory is currently managed in the store and have noticed some inconsistencies (such as missing product codes, unclear descriptions, and inventory mismatches).


These issues can make checkout slower and often require manual entry at the till.


As we explore improving inventory accuracy and checkout efficiency, we are considering moving to a retail POS system where inventory would be managed in-house and may include labelling inventory with a barcode system.


In this model, vendors may not have direct access to edit inventory, and the store would take a more active role in managing product listings and stock.


We’d love your input on how this would feel and what level of involvement you’d prefer.

How comfortable are you with consistently maintaining accurate inventory records (product codes, descriptions, and stock levels)?
Very comfortable — I stay on top of it regularly
Mostly comfortable — I try my best but may miss things
Somewhat comfortable — I find it challenging at times
Not very comfortable — I struggle with inventory management
How confident are you that your products in store are consistently labeled with your vendor codes, pricing, SKUs, etc.
Very confident
Mostly confident
Somewhat confident
Not very confident
If inventory was managed by the store to improve accuracy and checkout speed, how important is it for you to still have direct access to edit your inventory?
Very important
Somewhat important
Not very important
Not important at all
If you did not have editing access, what level of visibility would you want?
View-only access to my inventory and sales
Monthly reports are enough
I don’t need access as long as reporting is clear
Which scenario sounds more appealing to you?
I manage my inventory and updates myself
I provide product info, and the store handles setup
Fully hands-off — store manages everything
Which would you prefer overall?
Full control over my inventory (more responsibility)
Less responsibility with store-managed inventory (more structure)
A mix of both

Vendor Communication & Community

Vendors currently communicate through a Facebook group. We know some vendors primarily use other platforms (like Instagram) or prefer not to rely on Facebook for business communication.


We're exploring the idea of a private vendor platform that would give everyone equal access to updates, resources, and discussions in one place.

How would you prefer to receive vendor/store updates? (select all that apply)
If we built a private vendor platform, what features would interest you? (select all that apply)
Would you be interested in: (select all that apply)

Marketing & Growth

How often do you promote Rose & Holly on your social media?
Weekly
Monthly
Occasionally
Rarely
I didn't realize I should
What marketing support would help you most? (select all that apply)

Final Thoughts

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